Being an approachable care manager is an important part of making sure that our individuals get the best care possible. It can be difficult to maintain a positive relationship with an individual while managing their care, but with the right approach, this can be easier than you think.
First, it’s important to be available and responsive to individuals. Even if it’s just a phone call to check in, showing that you’re available and willing to help is a great way to be an approachable care manager. Make sure you always respond to inquiries quickly, even if you don’t have an answer right away.
Next, remember to treat individuals as individuals. Every person has different needs, and as a care manager you should take that into account. By understanding an individual’s circumstances, you can provide them with the most appropriate care.
It is also important to be friendly and approachable when interacting with individuals. Make sure to always maintain a positive attitude and be open to their questions and concerns. Show individuals that you genuinely care for their wellbeing and you are an approachable care manager.
Finally, show empathy and understanding. Individuals may be struggling with difficult circumstances, so it’s important to show them respect and compassion. If they are feeling overwhelmed or frustrated, take the time to listen and provide emotional support. Showing empathy can help to ease pain and stress, which can make dealing with their care much easier.
Being an approachable care manager is key to providing optimal care to individuals. By being available, treating them as individuals, being friendly, and showing empathy, you can ensure as a manager that you have a positive relationship with each individual receiving care.