Your Progress

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There are a number of roles and responsibilities expected from an internal quality assurer. Some of this will be discussed during the next few topics. You will be expected to ensure that all assessors are suitably competent to assess and support learners. They will need to have qualifications or working towards in their specialist area. It is sometimes acceptable for your staff to rely on their experience as part of proving competence. This can however be tricky as there could be issues with awarding bodies and regulators. Standards could also change and become more strict as time goes by. It is therefore worthwhile to ensure that your staff have the minimum qualifications.

You will be responsible for checking and ensuring resources and assessments methods are appropriate. For example a number of qualifications such as the assessor and quality assurer courses do not allow simulation. You therefore need to ensure simulation is not used if you were moderating these qualifications.

You will be expected to be inspirational and support your staff. This will include giving both developmental verbal and written feedback. Providing ongoing support and advice regarding practice and other issues which affect work. Remember theories such as systems which tells us that issues at home can affect work. You therefore should not isolate the welfare of your staff with their practice.

You need to ensure the systems in place are fit for purpose and do not unintentionally discriminate or disadvantage your learners and staff. Assignment briefs , course duration, deadlines, ground rules have to be clear. It is also worthwhile for you to have a service level agreement in place which clearly highlight roles and responsibilities of your learners and organisation.