Coursework Guide

Scenario 1
You can consider referring to Naric to have an idea of the value of the qualifications. Remember the role of the assessor is not just about qualifications; the candidate also has to be a team player and have good skills in customer service and communication. You need to think of ways of checking for these. The key here is occupational competency.

Scenario 2
You need to split this into two. Issues with assessment need to be reported to the awarding body straight away. Unless you are expected to report to any funding bodies the issue with expenses can be handled using your own internal policies.

Scenario 3
You might need to ensure the organisation fully understand the method of course delivery, cost effectiveness, course specification and awarding body requirements. You can use telephones, carry out observations using Skype and can audit progress on a virtual learning platform.

Scenario 4
It is important you offer all the support you can. You can however not compromise the integrity of the qualification if the learner has not earned it. You also legally and ethically do not need to refund unless you have a policy, which says you can when you have fully provided the service you advertise.

Scenario 5
You need to ensure you have a full picture of the organisation regarding its staff, resources and previous regulatory dealings. You need to ensure you notify the awarding body about your involvement and ensure the organisation is in full compliance.

Question 1a
You need to discuss the functions of internal quality assurance such as ensuring standards are met and assessments are fair. The function also reassures employers and the public that the candidate is competent. Key Concepts can refer to carrying out standardisation, continuous professional development and sampling.

Question 1b
You need to identify a number of roles, which includes assessors, internal and external quality assurer. You then discuss about each role and responsibilities that come with it. For example the assessor’s role is to ensure they assess fairly against set standards and support their learners.

You need to discuss about all key awarding body regulations and legislation such as Equality Act 2010, Health and Safety Act 1974, Data Protection Act 1998, Copyrights,Designs and Patents Act 1988. This task is not about demonstrating you are aware of legislation. You need to demonstrate how they apply to your role as an Internal Quality Assurer. It will be good if you can also make reference to the information Commissioner, Ofsted, Ofqual and Skills Funding Agency.

Question 3a
You need to discuss the importance of planning and preparation such as enabling you to have a guide and timing your tasks such as sampling. You then need to discuss about the consequences of not planning or preparing such as the risk of sanctions.

Question 3b
Tis depends with and every organisation. Basic information such as names of assessors, policies and procedures sampling strategies.

Question 3c
You need to refer to your own polices, awarding body and regulatory requirements when it comes to the importance of standardisation.

Question 3d
You need to discuss your dispute procedures, which a learner has to follow until the matter has to be referred to the awarding body.

Question 4a
Feedback can be given both verbally and written. It has to be developmental and can be about their career development, principles of assessment and advice regarding regulatory and company procedures.

Question 4b
Here you can discuss about observation of assessors, interviewing learners. Remember to evaluate and make links to technology.

Question 4c
The most important criteria is to ensure that decisions are made in line with the assessment criteria and learning outcomes. You can also consider discussing about the importance of ensuring the right assessment method, course specification and awarding body requirements.

Question 4d
You need to discuss regarding how this enhances practice, professionalism and identify gaps in knowledge and skills.