Terms & Conditions

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Privacy Policy

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Support

Support
We hope to be interacting with you on the forums where you will get support and guidance.

All candidates are entitled to tutorials as an additional source of support. Assessors will regularly carry these out as part of their normal assessment practice. For example you could be asked to get in touch for a tutorial after being given feedback. Candidates should however be aware that tutorials are not an alternative to participating on workshops. They are also not to be used to discuss assignments. Candidates who require a tutorial will need to use the following template to request a tutorial.

Communication with assessors should be established through our Communication and Assessment Centre . If you would like to speak with your assessor by phone or Skype please make sure you book an appointment at least 48 hours before.

Our normal opening hours are from 9:30am till 3pm Monday to Friday. You need to arrange an appointment at least 48 hours earlier in as assessors are not always ready to speak with you! We also operate a duty system where your assessor might be allocated other tasks when they are on duty. They are therefore not able to divert away from these duties if there is no appointment. Please call between 3pm and 4pm if you require general support from the team?

Tutorials
All candidates are entitled to tutorials as an additional source of support. Assessors will regularly request to have a tutorial with your self as part of their normal assessment practice. For example you could be asked to get in touch for a tutorial after being given feedback. Candidates should however be aware that tutorials are not an alternative to participating on web conferences which are the main source for the course delivery. Further teaching and support is delivered through workshops. Tutorials should not to be used to discuss assignments. Candidates who require a tutorial should to use Tutorial Request form. The form will need to be submitted through our Contact Centre.

Online Forums /Learning Logs and Guided learning hours

You should start to use the forums by introducing your self and respond to topics. The forums and the web conferences are the main source of the course delivery where you are also expected to meet the criteria.

The Guided learning hours can be met by attending workshops, tutorials, observations and any other interaction with course staff. Guided learning hours are only met when you interact with a member of staff.

Please remember the course is not just about completing coursework. The course is made up of learning Outcomes. You will therefore need to demonstrate that learning has taken place over a sufficient time. You will need to focus on both participating in course activities and completing course work. Assessors might not assess your work if you do not participate in course activities. Our quality assurers will not sign off any candidate who has not satisfactory met their guided learning hours and participated in course activities. We will not risk our Centre Registration and compromise our current and past candidates. Remember the assessment criteria is made up of learning outcomes! You need to show that learning has taken place! you have completed this essential part of the course.